The Future of Customer Experiences

May 28, 2025 Issue: How is AI forcing a shift in customer expectations? Also, Claude's new model and Mistral's Document AI. And, we just dropped a new WordPress plugin!

Platform LLMs, such as ChatGPT and Gemini, have triggered a significant shift in user expectations, one that many businesses are still struggling to keep pace with. While companies continue to design around forms, buttons, and complex user journeys, users have already begun to expect a simple, AI-powered interface where the AI handles the heavy lifting.

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